IT Assistant-CBP Karachi Office

Job Description

Title: IT Assistant

Reporting to: IT Officer-Head Office and Field Coordinator

Duty Station: CBP Field Office Karachi

Unit: Operations

Section: IT

Summary of Key Functions

Position's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, and equipment maintenance and repair and computer operations assignments. Requires minimum supervision and may act as lead when the need arises. Updates supervisor on status of projects or technical issues.

Roles and Responsibilities

• Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
• Sets up and configures desktop computers, peripherals and accounts assigning security level
• Installs software and installs and repairs hardware and peripherals
• Tests programs
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
• Maintains systems, databases and Webpages
• Administers user accounts. Administrator privileges only for IT Officer/Supervisor
• Designs and produces basic reports
• Sets up and submits production jobs and edits and debugs computer output
• Transfers computer files between plat forms and take backups.
• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
• Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
• Arranges for distribution of output to customer;
• Maintains records
  Maintaining software and hard ware inventory, maintain/update soft copy of the IT inventory and share copy with Administration on quarterly basis. In Case of unavailability of the IT Staff Administration staff will do the job.
• Contributes to unit goals by accomplishing related duties as required.
• Any other duty assigned by the Supervisor.