Job Description:
- Develops and modifies complex UCCE call flows & scripts.
- Develop and modifies UCCE/third-party application reports.
- Develop mechanisms to migrate Cisco Unified Communications Enterprise environment to version 11.x
- Assists in developing specifications for migrating existing platforms to the UCCE environment.
- Conducts risk assessments, facilitates communication across project groups and stakeholders.
- Responsible for working with stakeholders to design, analyze, develop, implement, migrate and maintain UCCE (and associated third-party) applications.
- Assist in the evaluation, selection, engineering, security, and platform design of the UCCE environment (including CRM, CTI, e-Service, IVR, quality management/call recording,
reporting/analytics, speech analytics, video, and WFM applications).
- Analyzes network topologies and traffic and capacity requirements.
- Develop gadgets using Cisco Finesse platform.
Experience:
5-8 years in Cisco UCCE Environment
Certifications:
CCNA: Desired
UCCE Design Certification/Exam: Desired
UCCE Implementation Certification/Exam: Required
UCCE Support Certification/Exam: Required
CCNA Voice: Required
CCNP Voice : Desired
CCIE Voice : Desired