Eligibility Criteria: Minimum 14 years of education or Intermediate with one year diploma in computer science from a recognized institution with minimum two (02) years post qualification experience.
Candidate should possess following experience & skills:
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Research and identify solutions to software and hardware issues
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Diagnose and troubleshoot technical issues, including account setup and network configuration
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Ask customers targeted questions to quickly understand the root of the problem
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Track computer system issues through to resolution, within agreed time limits
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Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
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Provide prompt and accurate feedback to customers
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Refer to internal database or external resources to provide accurate tech solutions
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Must possess excellent communication skills.
Age Requirement: 25 years (Minimum)
Gross Salary Rs. 55,441/- (Including Perks).
Salary Scale: (Rs.20,000-810-44,300).