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Relevant Experience:

 

Minimum Experience Required

  • Require the knowledge of a variety of hardware as well as software, and operation systems, i.e, Dell, HP, Juniper & Microsoft. May be tested on appropriate computer skills as required.
  • 6+ years of experience in desktop & system support with system administration knowledge





Job Description:

Minimum Qualifications and Knowledge Required

  • Diploma in CS, Telecom or Electronics
  • Demonstrate a working knowledge of installation, maintenance and troubleshooting of Windows 7 to Windows 10 operating system
  • Good command of configuration and troubleshooting of Microsoft Office suite
  • Strong skills in physical networking standards as well as IP communication standards.
  • Good oral and written communication skills, being able to communicate well with all levels within the organization.
  • Ability to work out of hours (e.g. evenings or weekends) for work on equipment that can’t be done during working hours.
  • Working knowledge of ESET Security Management Center, Microsoft Exchange, Active Directory, Routing and Remote Access,  Remote Support Tools (SCCM, RDP and TeamViewer)
  • Working knowledge of PABX and its troubleshooting
  • Working knowledge of Biometric attendance and access control systems

Core Competency

Definition

1)   Ethics and Dependability

Treats people with respect; Takes responsibility for own actions; Maintains confidentiality; Complies with instructions, policies and procedures; Works with integrity and ethically; Supports organizational goals and values.

2)   Teamwork 

Is Customer Orientated; Balances team and individual responsibilities; Exhibits openness to others' views; Supports others efforts to succeed and build a positive team spirit; Able to apply delegation skills in appropriate situations.

3)   Self-Motivation

Demonstrates persistence and adapts to changes in the work environment; Meets challenges with resourcefulness; Effectively and realistically prioritizes and organizes work activities taking into account other people’s tasks; Completes administrative tasks correctly, on time.

4)   Interpersonal Skills particularly in relation to the local community

Focuses on ‘lessons learned’ and conflict resolution, not blaming; Understands and respects local norms and cultural values; Able to develop and use collaborative relationships to facilitate the accomplishment of project goals; Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Remains open to others' ideas. 

5)   Communication Skills (Oral and Written)

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Listens to others without interrupting; Uses experiential and interactive training techniques; Participates effectively in meetings; Writes informatively; Presents numerical data effectively; Able to interpret written information.

6)   Problem Solving / Analytical Skills

Takes initiative to effectively obtain information and identify key issues and relationships relevant to achieving goals; Organizes information and data to identify/explain, problems and causes; compares and combines information to identify underlying issues and optimum solutions.

 

 

 

 


Job Summary

This Position's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, Software and diagnostic tools to perform a broad range of staff assistance, equipment maintenance and repair and computer operations assignments.

Key Result Areas (KRAs)

Main Duties and responsibilities

Assistance & SOP/Policies

  • Provides assistance according to the direction provided by IT Manager.
  • Enforce SOP/Policies defined in IT manual.

Stakeholder Relationship Management 

  • Proactively build effective working relationships with Provincial and District teams. 
  • Create a win-win environment by gaining agreement from partners and / or stakeholders before taking partnership-oriented actions.

Staff Assistance

  • To assist the staff members in ensuring that faults, issues and breakdowns for IT hardware and software are rectified. Making recommendations, where appropriate, on user’s current working practices/procedures where a change in them would resolve the identified issue(s).
  • Monitor the Association’s system backups.
  • Assist in maintaining computer systems, including scheduling and monitoring system updates, and installing software.
  • To assist in ensuring operating procedures for the computer system are adhered to, including setting up and maintaining user security.

Availability of IT Equipment

  • Have responsibility for the IT equipment in conference rooms and ensuring that all equipment is functioning properly.
  • Assist with ongoing development of related departmental policies and procedures, including appropriate controls around organisational change management.

Troubleshoot basic server issues

  • Resolving reported faults with either hardware or software
  • Imaging and installation of PCs/laptops/Macs
  • Installation of  printers, IP phones and other smaller devices
  • Installation and configuration of software.
  • Provide assistance and advice to staff regarding use of hardware and software.

 

 Note: This position is requred on urgent basis may be filled before date.






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