Relevant Experience:
Minimum Experience Required
Job Description:
Minimum Qualifications and Knowledge Required
Core Competency
Definition
1) Ethics and Dependability
Treats people with respect; Takes responsibility for own actions; Maintains confidentiality; Complies with instructions, policies and procedures; Works with integrity and ethically; Supports organizational goals and values.
2) Teamwork
Is Customer Orientated; Balances team and individual responsibilities; Exhibits openness to others' views; Supports others efforts to succeed and build a positive team spirit; Able to apply delegation skills in appropriate situations.
3) Self-Motivation
Demonstrates persistence and adapts to changes in the work environment; Meets challenges with resourcefulness; Effectively and realistically prioritizes and organizes work activities taking into account other people’s tasks; Completes administrative tasks correctly, on time.
4) Interpersonal Skills particularly in relation to the local community
Focuses on ‘lessons learned’ and conflict resolution, not blaming; Understands and respects local norms and cultural values; Able to develop and use collaborative relationships to facilitate the accomplishment of project goals; Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Remains open to others' ideas.
5) Communication Skills (Oral and Written)
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Listens to others without interrupting; Uses experiential and interactive training techniques; Participates effectively in meetings; Writes informatively; Presents numerical data effectively; Able to interpret written information.
6) Problem Solving / Analytical Skills
Takes initiative to effectively obtain information and identify key issues and relationships relevant to achieving goals; Organizes information and data to identify/explain, problems and causes; compares and combines information to identify underlying issues and optimum solutions.
Job Summary
This Position's primary focus may be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, Software and diagnostic tools to perform a broad range of staff assistance, equipment maintenance and repair and computer operations assignments.
Key Result Areas (KRAs)
Main Duties and responsibilities
Assistance & SOP/Policies
Stakeholder Relationship Management
Staff Assistance
Availability of IT Equipment
Troubleshoot basic server issues
Note: This position is requred on urgent basis may be filled before date.