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Cooperative for Assistance and Relief Everywhere, Inc. (CARE-International) is one of the largest and most recognized private, non-profit international relief and development organizations in the world. CARE focuses on innovative solutions to sustainable development, alleviation of poverty and social injustice, and providing humanitarian relief in emergencies. CARE is working in more than 70 countries around the world providing relief aid, technical and development assistance.


Care International in Pakistan (CIP) is pleased to invite firms/organizations to submit EOI for the telehealth services for the project “Strengthening Government sector health system and providing immediate emergency response to curtail outbreak of COVID-19 across Pakistan in Punjab, Sindh, Baluchistan and Khyber Pakhtunkhwa provinces.” Funded by ECHO Reference number ECHO/-AS/BUD/2020/91000. 

The project aims to strengthen Government sector health facilities and emergency response to COVID-19 outbreak by addressing key barriers to providing necessary COVID-19 testing and medical assistance to the at-risk population in the target areas and addressing underlying vulnerabilities by reaching out to direct beneficiaries in 15 Districts of Punjab, Sindh, Baluchistan and KPK provinces.  


Scope of Work (SOW): 

The main objective of EoI is to select a reputed health service provider for the implementation of telehealth services in local languages for COVID-19 affected population in 15 Districts of KPK, Punjab, Baluchistan and Sindh listed below;

Punjab: Gujranwala, Hafizabad, Multan and Lahore.

Sindh: Karachi East and Malir, Ghotki and Khairpur.

Baluchistan: Quetta, Pishin and Chaman.

Khyber Pakhtunkhwa: Peshawar, Abbottabad, Swat, and Mansehra.

Duration of the project: 3 months, starting from 15th Feb 2021 to 15th May 2021. 

Telehealth helpline is intended to be a one-stop multi-lingual service for those who are infected or suspected COVID-19 cases. The telehealth organization will provide professional advice on management of the COVID-19 infection and provide psychosocial support services and appropriate referrals. 


The telehealth organization will provide the following services:

Set up and run (e-med) health services, including the provision of online psychosocial support, case management and referrals to COVID-19 affected communities across 15 districts in local languages. 

An online health service will offer virtual consultations five days a week for at-risk people who cannot access primary healthcare without being exposed to COVID-19. The pool of doctors will include General Practitioners (GPs), medical specialists and psychologists. Patients will be provided consultations free of charge for a period of three months and patients and their caretakers across Pakistan will have the opportunity to access the service from their home. 

The e-med system will also undertake provision of psychosocial support online/in identified locations, including; referrals via GBV referral pathway mapping. Activities include:

  • Set up and run online (e-med) call center with multi-lingual services.
  • Toll free universal number.
  • Tele advice regarding COVID-19 to COVID positive and suspected patients by qualified Doctor/Psychologist available five days (Monday to Friday) a week from 8:00 am to 5:00 pm.
  • Psychosocial support to COVID positive and suspected patients by qualified psychologist.
  • Call back service for unattended calls.
  • Retaining of Patients database and sharing of regular qualitative and quantitative report.