Senior Human Resource Manager

Jhpiego is an international non-profit health organization affiliated with The Johns Hopkins University, USA. For more than 50 years and in over 150 countries, Jhpiego has worked to prevent the needless deaths of women and their families. Jhpiego is dedicated to improving the health of women and families in developing countries.

Jhpiego seeks Senior Human Resources Manager to provide leadership management of the overall provision of HR services, policies, and programs for the Pakistan Country Office.  This includes orienting new staff, developing, implementing and managing HR processes and procedures in accordance with Jhpiego policy and standards. Sr. HR Manager will also manage staff recruitment and performance evaluation process. The position reports directly to the Country Director with functional reporting to the Regional HR Business Partner, Asia.

General HR Responsibilities:

• Analyze the country’s HR needs and establish specific HR objectives for country office to ensure that HR policy/procedures and standards are met
• Attract and retain qualified and diverse talent for the organization.
• Establish and communicate performance standards, goals, and expectations for employees and managers. Coordinate and facilitate performance appraisals, feedback, and coaching sessions.
• Ensure country level management team members are well versed on country-related HR policies and that policies are implemented consistently
• Monitor and update HR policies, procedures, and documents, such as contracts, handbooks, and codes of conduct, working in collaboration with Regional HR Business Partner, Asia
• Advise and educate managers and employees on HR best practices, such as diversity, equity, and inclusion, health and safety, and data protection.
• Handle and resolve any HR complaints, grievances, or disputes.
• Identify and address performance issues, such as underperformance, misconduct, or conflict. 
• Advice Country Director/Chief of Party on all HR related issues
• Review salary and benefits policies for local nationals to ensure that organization is able to attract and retain highly skilled staff
• Coordinate annual merit review process
• Review and update local employment policies as per local laws and best practices in the international NGO community
• Liaise, communicate and collaborate regularly with RHRBP/Asia (GHR)
• Lead all HR related Compliances

Compensation and Benefits Responsibilities:

• Provide guidance to Country Director/Chief of Party on all local compensation related issues, in collaboration with Regional HR Business Partner, Asia
• Review salary scales and benchmark to the market on a regular basis.
• Manage the design, implementation and administration of innovative compensation programs and policies
• Conduct job evaluations on new and existing positions, including reviewing job descriptions and recommending appropriate grade assignments
• Support Country Director/Chief of Party by answering compensation related questions
• Evaluate jobs for internal equity and external competitiveness against salary survey data
• Develop detailed knowledge of Jhpiego expatriate comp and benefits policies and practices administered by Baltimore, HQ
• Administer all employee benefits and answer queries from staff regarding benefits
• Review Jhpiego, Pakistan benefits packages from time to time to ensure compliance with local laws and competitiveness with other international NGOs

Staff Recruitment Responsibilities:

• Partner with hiring managers and Country Director/Chief of Party to evaluate needs and determine specific position responsibilities and requirements to ensure accurate candidate sourcing
• Draft job descriptions and advertise via appropriate channels in Pakistan
• Evaluate and benchmark new jobs to place them appropriately in the organization’s salary scale
• Prescreen candidates and administer appropriate tests and coordinate next level of interviews
• Counsel hiring managers on staffing and recruitment related matters, including legal considerations and coaching on interview techniques
• Organize, lead and document post-interview debrief/feedback with interview teams and candidates
• Perform detailed reference checking and/or reference analyses on selected candidates and review results with hiring managers
• Ensure recruiting and hiring practices are in compliance with government regulations and organizational policies.
• Regularly evaluate recruitment strategies for individual positions to ensure that appropriate candidates are being

New Hire Orientation and Employee Relations Responsibilities:

• Coordinate on-boarding with other departments to support the learning process of new employees
• Ensure all new staff are trained on compliance procedures and processes.
• Conduct follow-up with new staff to ensure adaptation and identify problem areas
• Work closely with Supervisors to address issues affecting new staff
• Develop and maintain a healthy employee relations environment providing staff a venue to discuss their work-related problems and concern.
• Advise and assist staff with disciplinary and grievance issues
• Mediate in staff conflict situations

Employee Records Maintenance:

• Ensure that employee files are complete, and all required documentation is maintained in a confidential and secure manner.
• Ensure that HQ receives new employee documentation in a timely fashion.
• Maintain recruitment and attrition statistics for staff
• Ensure that all mandatory checks are completed in a timely fashion.

Any other job related to the function will be allocated as and when required by the Supervisor.

• This position is open to Pakistani citizens only
• Master’s Degree in Human Resources or related field with 9 years managing human resources functions for mid-sized organization preferably with an international organization. Working with non-profit corporation is an additional desirable requirement
• Experience working with a diverse workforce
• In depth knowledge of Pakistan employment practices
• Highly motivated, energetic, independent self starter with strong service orientation
• Highly organized with keen attention to detail and ability to prioritize multiple responsibilities
• Strong presentation and communications skills, oral and written
• Working experience in the development sector
• Knowledge of USAID policies and procedures